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How To Troubleshoot WordPress Issues (Even If You Aren’t A Developer)

WordPress gives virtually limitless design potentialities to these with zero coding expertise.

You don’t must be an skilled internet developer or designer to create one thing wonderful. 

However with infinite potentialities there’s a draw back – generally themes, plugins, and the WordPress core don’t get alongside nicely and trigger a battle.

On this article, I’m going to stroll you thru a step-by-step course of that will help you troubleshoot WordPress points.


Going by way of this course of will both repair your challenge or it’s going to assist you determine who can repair the problem for you (e.g. a theme developer or internet host).

Let’s get began:

Warning: Earlier than making any adjustments to your website, it is best to run a full backup. Most hosts present backups however it is best to at all times have a third-party backup you’ve gotten management over. I take advantage of BlogVault for all of my websites. You can study extra in my article on one of the best WordPress backup plugins.

I’d additionally suggest going a step additional and utilizing your internet host’s staging website characteristic for the troubleshooting course of. From private expertise I can let you know that troubleshooting on dwell websites shouldn’t be a good suggestion.


How to troubleshoot your WordPress set up and discover what’s damaged

Step 1 – Clear your web site’s caching

This may appear a bit odd. Step one I’m recommending isn’t confirming the problem is going on for others, it’s to clear the caching in your web site.

The rationale I like to recommend it’s because the vast majority of web site points are solved by clearing the caching in your website.

Now, you might have a number of layers of caching in your web site.

You ought to have a minimum of one layer of caching which you can simply clear – the caching plugin put in in your WordPress web site.


You could then even have server-level caching and your content material supply community.

If you recognize precisely the place these are, go forward and clear them. If you’re uncertain, you’ll must examine along with your internet host as to what caching is in place. For instance, WPX Internet hosting has server-level caching that’s normally cleared shortly so likelihood is that gained’t be a problem. Nonetheless, they do have a CDN however you may clear that by visiting your account.

As soon as your caches have been cleared, examine your web site to see if the problem continues to be occurring utilizing an incognito browser tab. If it’s, transfer onto the following step.

Step 2 – Verify the problem is occurring for others

Now that your web site’s caching can be discounted as a reason for the problem, we will transfer onto confirming that the problem is going on for different individuals visiting your website.

You’ll must attempt to reproduce the problem. 

When testing, I like to recommend utilizing a distinct wi-fi community or tether your laptop to your cellphone’s cellular web. 

Some points might be IP particular (e.g. for those who by accident set off a safety rule that blocks your IP tackle out of your website). And others might be web service supplier particular (within the case of points updating area title servers).

As soon as you’re sure that the problem is impacting others, you may determine whether or not the problem is impacting a small group of individuals or everybody.

I wish to go a step additional to verify points through the use of a VPN service to entry my website in several places. This can be a good possibility as a result of you may reproduce essentially the most points since you’ll be viewing your WordPress web site as a daily customer.

One different possibility is the Uptrends Global Uptime Checker. This free software will verify whether or not your website is loading throughout fashionable places throughout the globe.

Notice: I as soon as encountered a problem the place guests from San Francisco (USA) had been blocked from my website solely. 

This occurred as a result of my safety plugin mistakenly blocked one of many IP addresses utilized by my content material supply community. 

The repair? Guarantee your WordPress safety software and your internet host whitelist the IP addresses utilized by your content material supply community. Converse to your supplier they usually’ll present a listing of IP addresses.

When you’ve confirmed the problem is impacting others, you may transfer onto the steps beneath.

Step 3 – Replace your WordPress set up

A giant variety of points might be resolved by getting your website up to date.

Once more, I’ve to reiterate that try to be taking backups earlier than making any adjustments to your web site.

As soon as your website is backed up, you’ll must replace:

  • WordPress model
  • WordPress plugins
  • WordPress theme

Holding your website up to date is nice follow, significantly for safety causes.

As soon as every thing has been up to date, you’ll must clear your web site’s caching like earlier than, and examine your website incognito.

Nonetheless, it is best to at all times do a fast examine by way of your WordPress website to make sure that updates don’t trigger points. 

For instance, for those who replace the WordPress core and have a plugin put in that hasn’t been up to date, this may increasingly trigger a problem.

If that is the case, you may at all times use the backup you took and restore your website to its earlier state.

Step 4 – Run the Question Monitor plugin

Question Monitor is a WordPress plugin designed for internet builders however don’t let that scare you. It’s an important a part of the WordPress troubleshooting course of.

Don’t fear about studying what every thing means inside this plugin. Merely use it as a fast indicator of issues.

The concept is that you simply use this plugin to assist determine what plugin (or theme) is inflicting the problem along with your website.

First, you’ll want to go to Plugins → Add New. Then, seek for Question Monitor, set up it, and activate it.

Install Query Monitor

As soon as activated, you’ll see this feature within the toolbar on the high of your WordPress web site:

New options appear in your toolbar

If there’s an issue, you’ll see a warning in purple (or orange). You can see within the above screenshot every thing seems to be – no warnings.

What if there’s a warning? Simply click on on the Question Monitor tab and it’ll open up a brand new window that may present you what’s inflicting the error.

Typically you may uncover points you didn’t know had been there so it’s price following the opposite WordPress troubleshooting steps I’ll speak about in a second. Nonetheless, it’s a fast approach to validate some points.

Step 5 – Swap to a default WordPress theme

Some points might be particular to a sure theme.

To take a look at this, you’ll wish to swap to a default WordPress theme. You ought to have one pre-installed. They normally launch a brand new one every year that comply with a particular date format (e.g. – Twenty Twenty, Twenty Twenty-One).

You can change your energetic theme by going to Look → Themes.

Switch to a default WordPress theme

If you don’t have the newest default theme put in, you may set up it from the identical web page. I like to recommend utilizing this theme above others as a result of they’re at all times designed with the newest WordPress adjustments in thoughts.

When you’ve switched themes, clear your web site’s caching and examine your web site once more in a clear browser to see if the problem happens.

If this fixes the problem, you’ll comprehend it’s theme particular so you may contact help. For paid themes, go on to the developer’s web site. Without spending a dime themes go to the theme’s help web page on and publish your challenge there.

Relying on the severity of the problem, chances are you’ll wish to swap again to your unique theme and clear your caching once more. 

Notice: There are uncommon events when a particular plugin will battle with a particular theme. By persevering with with the remaining WordPress troubleshooting steps you may guarantee you’ve gotten a extra full image of what’s occurring.

Step 6 – Determine doubtlessly problematic plugins

Whereas that is essentially the most tedious a part of the WordPress troubleshooting course of, it’s straightforward to do.

The concept right here is that you simply disable every plugin in your website individually till the problem is resolved.

You might want to clear your web site caching and examine your website incognito after every plugin is deactivated. You’ll want to clear your CDN’s cache as nicely, in case you have one.

And I like to recommend re-activating the plugin you suppose is inflicting the problem to verify that it’s positively the problem.

As soon as you recognize which plugin is inflicting the problem, you’ve gotten just a few choices. You’ll naturally wish to contact the plugin developer to report the problem and get a repair.

Nonetheless, there are specific circumstances the place plugins are not actively maintained. Or the plugin isn’t necessary for website performance and another might be discovered simply. In these instances, the best choice is to modify to another plugin.

Notice: There’s an opportunity that you could be discover that the problem continues to be occurring. This usually signifies that there’s a problem with one other a part of your tech stack. Corresponding to your internet host or CDN supplier. It’s at this level, I normally contact the help groups of my host and CDN to get them to look into it. You’ll want to allow them to know that you simply’ve already tried switching themes & deactivating plugins.

How to get your WordPress web site points mounted

Earlier than we speak about the right way to get your WordPress points mounted, it’s necessary that I clarify how sure points are categorised as a result of it’s going to influence the steps that you must take to unravel the problem.

There are seemingly two various kinds of points you’ll face:

  • Customization points – These points might be infinite however there’s nothing technically incorrect with the theme/plugin(s) you’re utilizing. For instance, for those who’ve added some CSS incorrectly or wish to obtain one thing not potential with the product. These instances are normally outdoors the scope of help, nevertheless some firms that provide stellar help will try to help. Simply don’t anticipate it as a result of nothing is technically damaged.
  • Bugs – That is when one thing shouldn’t be working as anticipated. The corporate, be it theme firm, or plugin firm, ought to repair it.

With bugs, you’ll wish to go on to the corporate that’s liable for the plugin/theme in query. In some instances each a theme and plugin could cause points with one another. During which case, contact each firms.

For personalisation associated points, it’s nonetheless price contacting the theme/plugin builders however modify your expectations accordingly. A lot of these points are finest solved through the use of group teams corresponding to basic WordPress help boards, Slack teams or Fb teams.

Now, I’ll speak by way of the most typical methods to get help for WordPress points. I gained’t quantity these since they rely solely on the problem you’re going through. If one in all these choices fails, transfer onto one other.

Attain out to theme & plugin builders

Now that you recognize what’s inflicting the problem, you may request help from the businesses that created them.

Without spending a dime themes & plugins, you will want to publish navigate to the help tab on 

For instance, if I wished assist with the free model of Kali Varieties (our favourite contact kind plugin), we’d go to their itemizing on, then click on on “Help”.

Connect support from the plugin or theme

Earlier than posting a brand new thread, it’s finest to seek for your challenge to see if different customers are reporting the identical factor. A answer could also be ready for you.

For paid plugins/themes, it’s finest to succeed in out to help instantly by way of their web site first.

Notice: Builders of free plugins/themes aren’t obligated to supply help or help with troubleshooting. By all means, ask for help however don’t anticipate it. Some of us anticipate that overworked builders ought to spend all of their free time troubleshooting points and that’s merely unfair. All of us gotta eat, proper?

Examine along with your internet host

If you utilize a managed WordPress host like WPX Internet hosting or Kinsta, you’ll discover that they’ve WordPress professionals available that will help you.

For instance, a help staff member from Kinsta spent an enormous period of time serving to me troubleshoot a problem with one in all my websites.

So, whereas it’s not inside the remit of internet hosts to repair bugs with third-party WordPress plugins/themes, it’s price asking them. They might pay attention to a battle with their platform, and be capable of supply an answer.

Search the overall WordPress help boards

Whereas every theme and plugin may have their very own mini help discussion board, you even have a extra basic WordPress help discussion board. Click here to visit the forums.

This help discussion board is solely powered by the group. A bunch of improbable individuals surrender their very own free time to assist others. It’s a nice useful resource.

Examine related Fb Teams

Fb Teams could be a nice useful resource to seek out options to WordPress points.

Hottest themes and plugins may have a Fb Group. Whereas these teams aren’t at all times one of the best place to seek out options, you may search by way of their posts to see if others are having the identical challenge.

Nonetheless, I’d solely use these teams after contacting their help instantly. Basically, help queries can get a bit messy in these teams nevertheless it’s a very good possibility for those who’re nonetheless caught.  

Rent a developer or devoted WordPress help service

If you’ve exhausted all different choices, it’s time to get a professional in to determine issues out.

Happily, there are WordPress upkeep companies that may deal with these points for you they usually’re usually pretty inexpensive. Some supply a month-to-month service, others supply a one-off possibility as nicely.

FixRunner appears to be a very good possibility. I haven’t used it myself so I’d suggest doing your individual due diligence first.

I’m not a developer however I take pleasure in figuring issues out so I at all times attempt to resolve points myself however these companies are a legitimate possibility to save lots of time (and complications).

A repair for widespread WordPress points

Of all the points I’ve confronted with WordPress, the most typical challenge tends to be brought on by the blocking of core WordPress performance.

Safety plugins, for instance, tighten up safety as a lot as potential. Typically it’s a bit an excessive amount of and might cease different plugins from working correctly.

I’m speaking about XML-RPC and the WordPress REST API.

Each of those components of WordPress permit builders to do extra with the platform.

For instance, Jetpack makes use of XML-RPC to permit communication between your website, and their very own servers. And the favored touchdown web page plugin, OptimizePress, makes use of the REST API for it’s API integrations with electronic mail service suppliers.

So, for those who’re having points the place necessary performance isn’t working as anticipated, examine to see in case you have a plugin put in that’s blocking XML-RPC or the REST API. 

It’ll normally be safety plugins however generally efficiency plugins like Perfmatters will supply the characteristic as nicely.

We have to speak about internet hosting

I’ve been constructing web sites for over 10 years. Within the early days, I had quite a few issues with internet hosts that may take weeks to resolve points or just not settle for that there’s a problem when there clearly was.

For instance, I as soon as spent over an hour on dwell chat attempting to get Media Temple to acknowledge a severe challenge with my website. As soon as they acknowledged the problem, my chat was escalated to ticket help who confirmed little interest in fixing an issue brought on by their platform. After 9 days of frustration, I moved to a greater internet host.

Since then, I’ve examined much more hosts and located just a few specific hosts that I belief with my websites.

So, for those who want a greater WordPress host, I’ve acquired just a few suggestions for you:

  • DreamHost – Inexpensive shared internet hosting and stable help. Greatest for brand new or small websites.
  • WPX Internet hosting – Excessive efficiency WordPress managed internet hosting that features malware scanning, malware elimination, a super-fast CDN, and responsive help. Fairly inexpensive contemplating their providing.
  • Kinsta – Excessive efficiency WordPress internet hosting. CDN and malware elimination included. It really works out costlier than different hosts however their help is loopy good.
  • Cloudways – Scalable cloud internet hosting that’s extremely good worth for cash. Very best for many who have expertise with internet hosting. Their dashboard may be very versatile so it’s simpler to repair points with out contacting help. Not preferrred for newcomers particularly provided that they will’t assist with WordPress troubleshooting. Though that is comprehensible given their low worth.

Wrapping it up

And that’s it! The steps on this publish ought to present every thing that you must troubleshoot WordPress.

By the tip of this publish, it is best to have a clearer thought of what the problem is. And, even for those who don’t have an answer, you’ll know the place to seek out one.

Technical challenges could be a drag however they’re additionally a studying alternative that may be extremely worthwhile.

Good luck!

Disclosure: This publish comprises affiliate hyperlinks. This implies we could make a small fee for those who make a purchase order.

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